Before purchasing
Please review the description, date, eligibility requirements, delivery arrangements and price before completing a purchase.
Cancellation terms for conference registrations
Tickets are non-refundable but transferable to a colleague up to 14 days before the event.
This is the rule shown and accepted at checkout. Transfers require prior approval so that the replacement delegate's details can be recorded — email info@muna.org.uk to arrange one. Nothing in this section removes rights you may have under applicable consumer law.
How to request a cancellation or refund
Send your request to info@muna.org.uk, including:
- Your full name
- The email address used for the purchase
- Your registration reference (for example, MUNA2026-R-0001)
- The item, event or service purchased
- The reason for your request
We will acknowledge and review your request as soon as reasonably possible.
Refund eligibility
A refund will normally be available where:
- We cancel the purchased event or service and no suitable alternative is accepted
- You have been charged more than once for the same purchase
- Payment was taken in error
- The purchased service cannot be provided
- Applicable consumer law requires a refund
For customer-requested cancellations, eligibility depends on the nature of the item or service, the timing of the request, the cancellation terms displayed during purchase and your statutory rights.
Events and bookings
If the event is cancelled by the organiser, you will normally be offered a refund of the amount paid for the affected registration or booking.
If the event is postponed or materially changed, we will explain whether your booking will transfer to the new arrangements and what refund options are available.
Unless required by law or stated otherwise during purchase:
- Failure to attend does not automatically qualify for a refund
- Travel, accommodation and other external costs are not refundable by us
- Places transferred to another person require prior approval
Balance payments for unverified rates
Where a student or MUNA member rate cannot be verified, a secure link is issued to pay the balance up to the Standard rate. If you choose not to pay the balance, contact us and we will explain the options available for your booking.
Digital content or immediately supplied services
Where digital content, access or a service begins immediately at your request, cancellation rights may be affected once delivery or performance has begun. Any acknowledgement required for this will be collected during checkout.
Refund method and timing
Approved refunds are returned to the original payment method through Stripe. Once we have initiated a refund, the time taken for the funds to appear depends on Stripe, your card provider and your bank.
Chargebacks
Please contact us first at info@muna.org.uk so that any concern can be investigated. Nothing in this section removes your legal right to contact your card issuer or payment provider.
Statutory rights
Nothing in this Refund Policy limits rights available under applicable consumer law.
Contact
For any question about cancellations or refunds, email info@muna.org.uk.